Here at Insignis Cars we aspire to provide the highest level of customer service to our clients ensuring that not only do we offer quality products but also a quality service to match. We have carried out extensive research into what our customers require and strive not only to meet these requirements but provide a portfolio of services that support you through every stage of your new or used vehicle purchase. We understand that when it comes to effectively importing a vehicle it can be complicated process and our aim is to make your purchase as good if not better than when buying a vehicle from your local dealer in fact we believe that our customer service philosophy places at the very top end of our industry.

The Charter effectively explains our customer service philosophy and we are now using it to drive service improvements throughout our organisation and please be assured of our absolute commitment to the principles of this Charter.

Access to the right people and information when you need it…

Your account manager is on hand at any time day or night and will be accessible via email or mobile phone as well as via landline telephone and means like Skype. If you have a preference for an alternative contact method then we will accommodate this wherever possible.

Reduce your time requirements wherever possible…

We take care of as much as we possibly can with regards to your left hand drive vehicle import. Whilst we require fairly extensive information during the quotation process to ensure we get the right vehicle ordered for you we ensure that everything else is managed properly and swiftly. We will always provide extensive knowledge and “how to” information to at very least you guide you on registration and fiscal issues in your destination country and we constantly strive to add new full registration management schemes wherever we can.

We’re passionate about fulfilling promises and managing your expectations…

We take over-promising and under-delivering very seriously amongst our team. We endeavor to provide accurate information at all times and will never over-promise on delivery or vehicle production lead times. When issues do occur (as is sometimes the case) we will always inform you immediately and work with you to resolve any issue.

Customer Satisfaction is Vital…

We understand that our business relies heavily on referral and repeat business and this is something we wish to encourage with each and every one of our customers. We want you to report and discuss issues with us and when issues do occur we want to be able to resolve them as quickly as possible. This communication and feedback is vital to us.